12 Months Bank IT Application Support Analyst #BYR

Position OverviewSeeking an Application Production Support Analyst (L2) to support Supply Chain and Trade Finance applications globally. This role ensures a stable, resilient production environment, handling incident resolution, system monitoring, and continuous improvement. Key Responsibilities• Provide 24/7 L2 production support across global applications • Troubleshoot and resolve complex production issues, including root cause analysis and workaround solutions • Manage incidents, service requests, and problem tickets, ensuring timely resolution and escalation • Coordinate with development teams and vendors to deliver permanent fixes • Monitor systems proactively and enhance alerting and preventive controls • Support application releases, change management, and maintenance activities • Participate in disaster recovery (DR), business continuity (BCP), and live run activities • Perform end-of-day/month batch support and regular system maintenance • Support IT security checks, including post-patch validations • Maintain documentation and knowledge base, and support cross-training initiatives • Drive process improvements to enhance system stability and efficiency Technical Requirements • Strong proficiency in Oracle PL/SQL • Experience with Unix/Linux commands and troubleshooting • Good understanding of Java/J2EE web-based applications and infrastructure Technical Skills (Good to Have)• Exposure to technologies such as WebSphere, JBoss, Tomcat, TIBCO, Oracle/MS SQL, APIs, Linux/Windows • Familiarity with integration tools and protocols (SFTP, MQ, CFT) • Knowledge of monitoring and DevOps tools (Autosys, Geneos, Dynatrace, Jenkins, Kubernetes) • Understanding of IT security practices (SSL/TLS, PKI, encryption) • Experience with ITSM tools (e.g. ServiceNow) • Database performance tuning and deployment experience is a plus Interested applicants please email your resume to ivytham@recruitexpress.com.sg Ivy Tham Yi Ru (R1104692) Recruit Express Pte Ltd (EA Number: 99C4599)