About this role
Location: Eunos Duration: 3 months, 15 Jun - 14 Sep Working Hours: Mon - Fri, 9 - 6 Salary: $2000/month Job Responsibilities: • Attend to enquiries and requests from phone calls in a professional and prompt manner. • Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system. • Ensure effective and timely follow-up as promised to customers. • Alert management of issues and concerns that require escalation for complete resolution. • Work closely with stakeholders on the service request requirements. • Deliver service requests within stipulated service standards. • Work collaboratively as a team to clear all queues in the system promptly. • Attend all compulsory training sessions and team huddles as scheduled or requested by management to maintain service quality and operational alignment. • Undertake projects or other responsibilities as assigned. Job Requirements: • Minimum A Levels or Diploma with customer service experience Ally (Kubota Ayako) CEI Reg. No. R26161457 EA Lic: 99C4599 Recruit Express Pte Ltd
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