Application Support Analyst

• Investigate production issues, respond based on production defect severity SLAs. • Manage and respond to users on timely manner. • Log incident ticket for production issues and user queries • Follow up on defect and incident closure and meet incident closure KPI. • Make sure system availability as per respective agreed SLA. • Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully. • Provide support for annual Disaster Recovery (DR) exercise for supported applications. • Provide support to System Engineers on server level patches / upgrade as and when applicable. • Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor • Knowledge with Market Data, and Genos monitoring setup and dashboard configuration • Ensure application incident & task documentation is properly updated for each production release. • Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail. • Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc. • Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler • Good to have understanding and experience of ITIL methodology [service operation] Job Requirements: • Prior hand-on production support experience of OPEN Systems/AS4000 • Good support knowledge in either one of the retail or wholesale payment or customer information systems • Willing to work in onsite shift-support model [24*7] • Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation • Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation. • Strong written, oral communication skills and able to manage user. • Ability to easily adopt to any technology / environment. • 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform • Be able to work in fast pace and high-pressure working environment. • Willingness to work across platforms – UNIX / open, AS/400 and mainframe