Application Support Specialist (Banking)

Responsibilities •   Provide L2/L3 application support for critical enterprise platforms. •   Manage incidents, service requests, and production issues within SLA timelines. •   Perform troubleshooting, root cause analysis, and coordinate resolutions with internal teams/vendors. •   Monitor application health, execute daily checks, and support production stability. •   Handle production deployments, data fixes, and operational support activities. •   Communicate incidents and technical issues clearly to business and operations stakeholders. •   Drive automation, process improvements, and knowledge documentation. •   Support release activities, disaster recovery exercises, and major production events. Required Skills & Experience •   4+ years of experience in Application/Production Support. •   Strong troubleshooting and analytical skills. •   Hands-on experience with SQL, Unix/Linux, Microservices, and CI/CD tools. •   Exposure to monitoring and automation tools. •   Ability to manage incidents in high-pressure environments. •   Strong communication skills with the ability to simplify technical concepts for business users. •   Experience supporting financial or transactional systems is an advantage. Ikas International (Asia) Pte Ltd “Sanderson-iKas” is the brand name for iKas International (Asia) Pte Ltd EA Licence No: 16S8086 | EA Registration No. R1988468 We regret to inform you that only shortlisted candidates will be notified /contacted.