Assistant Contract Manager

Job Description Client Relations • Maintain regular and direct contact with Clients in his/her area. Keep Client informed on developments regarding the contract and the company. Ensure that relevant specification needs are being met. • Ensure all Environmental, Health & Safety Legislation and other requirements are adhered to. • Ensure all contract variations are in accordance with contract specification. Investigate and detail major variations and action taken. • Attend meetings with site personnel and formal meetings with the clients to review the effective running of the contract. • Develop good relationships with hospital staff in line with Company’s policy; in order to ensure satisfaction with our service, commitment to our long-term presence and the further extension of our business within the hospital and other hospitals. Human Resource • Identify training needs of staff under his/her control and implement the training plan. • Provide, conduct and oversee staff supervision, motivation, training and development. • Periodic meet up with staff for coaching, counseling and performance discussions. • Conduct recruitment and selection of candidates. • Conduct performance appraisal, recommend for promotion or increment for deserving staff. • Supervise and responsible for staff’s general welfare including selection, disciplines, safety, monitor and evaluate performance and provide direction in support of these functions. Quality Management & Operations • Prepare and conduct daily briefing. • Ensure proper grooming and behavior of all staff to reflect the professional image of the Company. • Deploy and assign duties to his/her staff and monitored assignments for quality and completeness. • Ensure all shifts are covered, in the event of staff sickness or absenteeism by informing Contract Manager by monitoring and developing work schedules. • Ensure cover of sites is managed effectively according to the contract and company’s requirements in terms of annual and medical leave. • Conduct daily inspection to ensure quality standards are being maintained. • Conduct audits (e.g. uniforms, stores, equipment, waste, etc.) to ensure compliance. • Prepare areas for VIP/CIP arrival. • Plan, implement and review/update records (e.g. periodic schedule, workflow, etc.). • Prepare periodic reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions including compiling data and develop reports for his/her superior. • Implement the Company’s procedures and systems laid down. • Conduct patient feedback investigation for better understanding of the remark and propose for improvement. • Conduct joint inspection with SGH ES operation executive and SGH Infection Control unit as and when required. • Continually monitor the progress of the contract and liaise with Contract Manager to resolve any problems. • Resolve conflicts and difficult situations related to staff, visitors, clients, contractors etc. • Review all customer satisfaction surveys and customer contacts and complaints, investigate, report and take corrective actions with the appropriate personnel. Ensure sufficient formal records are kept at the contract site. • Read daily subordinate’s reports (e.g. FSS Daily Reports, Supervisors Reports, etc.) and follow up and information. • Undertake any duties/projects, etc. as instructed by the Contract Manager or Assistant Director Job Requirement• Degree or Diploma or Certificate in Management or relevant professional qualification or closely related field with minimum 2 years of progressive management experiences or GCE ‘O’ level with 5 years of progressive management experiences working in a hospital environment or facility services industry. • Able to thrive in a fast-paced challenging hospital environment and with the ability to organize and management of people for hospitality or facility services projects. • Possess knowledge of housekeeping functions normally acquired through 4 years of progressive experience in housekeeping activities, including at least 2 years in a supervisory position.