About this role
Support internal IT needs: • Primary point of contact for end-user computing – user on/off boarding, troubleshooting, and training • Microsoft 365 tenant administration (Office, Teams, Exchange, Azure AD, etc) • Monitoring of FFH users/endpoints operational security and compliance via Microsoft Intune • Manage Microsoft Defender (phishing, malware, risky sign‑ins), implement Safe Links, Safe Attachments, and security hardening, investigate alerts and suspicious activities • First level support for office network (Corp & Guest wi-fi networks, router admin, VPN admin) • Procurement/management of IT assets such as laptops and mobile devices • Liaise with and manage 3rd party IT software/hardware/services vendors • Support and troubleshoot audio visual equipment such as projectors, AV systems. • Support with regular IT subscriptions invoice reviewing and payment process • Ad hoc support on internal FFH IT projects Support internal Operations needs: • Premises and physical security – CCTV and access card system monitoring and administration • Business Continuity measures planning and execution • Ad hoc support on internal FFH Operational/Admin initiatives
Also in Software Engineering