Banking Fraud Customer Service Officer (Shift)

Fraud Customer Service Officer (Shift) Salary : Below $4,000 + Allowance : $320 Location: Ang Mo Kio Working Shift: 9am to 9pm / 9pm to 9am Work arrangement : work 2 days and rest 2 days. Responsibilities : • Manage and review fraud alerts generated by multiple monitoring systems across all banking segments, and liaise with law enforcement and relevant authorities as required. • Provide 24/7 fraud monitoring support to enable early detection, prevention, and mitigation of fraudulent activities across the Bank’s products and services. • Monitor, analyze, and investigate fraud alerts using internal and scheme-based tools for card transactions (Issuing, Acquiring, and ATM) as well as e-payment transactions. • Conduct transaction verification and customer confirmation calls to validate suspicious activities. • Maintain and manage whitelist parameters to minimize false positives while ensuring effective fraud detection. • Handle customer-reported cases of unauthorized or suspicious transactions in accordance with internal procedures and regulatory requirements. • Respond promptly to urgent requests from the Commercial Affairs Department (CAD) or regulatory and enforcement authorities, including account freezing outside normal business hours. • Provide accurate account and transaction information to support internal reviews, regulatory inquiries, and external investigations. • Perform preliminary investigations into suspected fraud or scam cases, including evidence gathering, documentation, and case escalation where necessary. • Analyze data from confirmed fraud cases to identify emerging fraud patterns, trends, and control gaps, and contribute to continuous improvement of fraud prevention measures. Requirement : • Bachelor’s degree in Finance, Business, Information Technology, Cybersecurity, or a related discipline. • Willingness and ability to work on a rotating shift schedule, including weekends and public holidays. • Strong analytical, problem-solving, and investigative skills with high attention to detail. • Knowledge of cybersecurity principles, fraud prevention techniques, and regulatory compliance requirements, including AML and financial crime controls. • Proven team player with strong interpersonal and communication skills, able to engage effectively with internal stakeholders, customers, and external authorities. • High level of integrity, responsibility, and commitment to safeguarding customer and bank interests. -Ability to adapt quickly and perform effectively in a fast-paced, constantly evolving environment. PERSOL Singapore Pte Ltd • UEN No. 200007268E • EA License No. 01C4394 •EA Registration No. R23117785 (Lok Ding Hann) By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.