Beauty Salon Receptionist （Full/Part Time)

Beauty Salon Receptionist (Full Time) Location: Westgate Mall (Jurong East MRT) We are looking for a friendly, well-spoken and customer-oriented Receptionist to join our front-desk team and be the first point of contact for our customers. Job ResponsibilitiesFront Desk & Customer Service • Greet customers warmly and provide a professional, welcoming first impression • Handle walk-in enquiries and introduce salon services, packages and ongoing promotions • Answer phone calls, WhatsApp messages and other customer enquiries in a timely manner • Assist customers with appointment booking, rescheduling and cancellations Appointment & System Handling • Manage daily appointment schedules using salon systems / booking software • Coordinate beautician / therapist schedules to minimise waiting time and avoid clashes • Support customer check-in and check-out processes • Issue receipts, collect payments and assist with package redemption • Use BeauteSoft or WESS system for appointment, customer record and sales-related operations Social Media & Enquiry Response • Respond promptly to customer enquiries from social media and messaging platforms • Follow up on messages from Xiao Hong Shu (RedNote), WeChat, Facebook, Instagram, WhatsApp, TikTok, Lemon8 and other relevant platforms • Ensure timely and polite replies to support customer conversion and appointment booking Operations & Administrative Support • Maintain front desk cleanliness and a neat, presentable reception area • Assist with simple daily closing reports, including appointments, sales and payment summaries • Support basic administrative tasks such as form handling, customer record updates and membership details • Work closely with the salon manager and team members to ensure smooth daily operations Requirements• Preferably with at least 1 year of experience in reception, customer service, retail or beauty industry (Candidates with the right attitude and willingness to learn are also welcome to apply) • Pleasant, well-groomed and customer-focused • Familiar with BeauteSoft or WESS salon system • Comfortable using WhatsApp, social media platforms and basic computer systems • Able to respond to customer messages in a timely and professional manner across multiple platforms • Able to work retail hours, including weekends and public holidays (Off days will be scheduled on weekdays) • Positive team player with willingness to learn and recommend suitable beauty services to customers Working Hours & Benefits• Working location: Westgate Mall, Jurong East MRT (direct link) • Basic salary + performance incentives • Staff discounts on treatments and products • Friendly team environment • Training provided How to ApplyPlease WhatsApp your resume to +65 9858 0286 or apply directly through JobsBank. Only shortlisted candidates will be notified.