Business Analyst (CRM & Digital Systems)

Role: We are looking for a proactive and technically strong professional to manage and enhance enterprise CRM and digital systems. This role is ideal for someone with hands-on experience in project delivery, SDLC, vendor management, and UAT execution, who can independently drive initiatives and ensure seamless delivery across stakeholders and vendors. Key Responsibilities• Manage and support day-to-day operations of CRM and enterprise digital systems, ensuring system stability and issue resolution. • Drive end-to-end project delivery across the Software Development Life Cycle (SDLC), from requirements gathering to deployment and post-go-live support. • Collaborate with business stakeholders to gather, analyze, and document functional and technical requirements. • Translate business needs into actionable deliverables for IT teams and vendors. • Lead vendor management activities, including coordination, performance tracking, issue escalation, and delivery governance. • Plan and execute User Acceptance Testing (UAT): Define test scenarios and test cases • Coordinate business users and vendors during testing • Track defects and ensure timely resolution • Manage project timelines, risks, dependencies, and deliverables in alignment with PMP/project management best practices. • Support system enhancements, change requests, and continuous improvement initiatives. • Maintain project documentation including BRDs, test artifacts, status reports, and meeting notes. • Facilitate stakeholder meetings, workshops, and training sessions. Experience & Qualifications• Degree/Diploma in Information Systems, Computer Science, Business IT, or related field. • 1–4 years of experience in CRM projects, Business Analysis, or Technical Project Management. • Strong understanding of: Software Development Life Cycle (SDLC). Project Management methodologies (PMP concepts preferred) • Internship experience in UAT, Agile, or Waterfall delivery is acceptable for freshers. If interested, you can click on “Apply here” or write an e-mail to deeksha.agarwal@adecco.com with your updated resume. NOTE: - Only shortlisted candidates will be contacted back. Thanks & Regards Deeksha Agarwal EA Licence No.91C2918 Personnel Registration No.  R26161520