Business Analyst (Microsoft Dynamics 365)

Our client, one of Asia-Pacific’s leading organizations is looking for: Business Analyst (Microsoft Dynamics 365) Responsibilities: • Oversee day-to-day BAU operations of the CFMS, ensuring high availability, performance, and reliability • Act as the primary point of contact for business users on CRM-related issues, service requests, and enhancements • Manage and prioritise incidents, service requests, and change requests in accordance with service level agreements (SLAs) • Perform root cause analysis and drive resolution of system issues • Knowledge of CRM configurations (e.g., workflows, business rules, forms, dashboards) within Microsoft Dynamics 365 • Oversee system configuration, release management, and change control for Microsoft Dynamics 365 • Ensure data quality, integrity, and proper usage across the system • Recommend continuous improvements • Enforce governance and compliance with relevant policies • Ensure adherence to data protection requirements under the Personal Data Protection Act • Support enhancements and releases, including requirement analysis, testing, and deployment coordination • Maintain system documentation, SOPs, and knowledge base articles • Drive data quality, reporting, and analytics to support policy-making and operational insights • Strong analytical, troubleshooting, and stakeholder management skills is preferred • Ability to manage vendors and support service delivery in an SLA-driven environment is preferred • Proficiency with requirements management tools (e.g., JIRA, Confluence). Requirements: • Degree in Information Systems, Computer Science, or a related field. • Knowledge of CRM configurations (e.g., workflows, business rules, forms, dashboards) within Microsoft Dynamics 365 • Proficiency with requirements management tools (e.g., JIRA, Confluence). --------------------------------------------------------------------------------------------------------------------------------- Interested applicants can also email CV at jagveer@nsearchglobal.com (for faster processing, please state the exact job / position title applied “Business Analyst (Microsoft Dynamics 365)" Only shortlisted candidates will be notified. --------------------------------------------------------------------------------------------------------------------------------- EA License Number: 10C3636 EA Personnel Name: Jagveer Singh Arora  EA Personnel Registration Number: R22109615 By submitting your resume and cover letter to apply for our job opening, you confirm that you have read the Data Protection Notice for Job Applicants (https://www.nsearchglobal.com/dp-notice/job-applicants) and you consent to the collection, use, and disclosure of your personal data for the purpose of verifying and evaluating your job application. Additionally, you have to notify and obtain consent from all individuals listed as your references to their data being collected and disclosed for the purposes related to your job application.