Business Analyst (MS Dynamics CRM) (Ref 26471)

Responsibilities • Elicit and document business requirements through stakeholder interviews, workshops, and analysis of existing specifications. • Translate business needs into functional and non-functional specifications, user stories, or models like UML/BPMN for developers. • Support solution design, testing (including UAT), and implementation by validating requirements against predefined scope. • Manage changes to requirements throughout the project lifecycle, rigorously evaluating impacts on tender specifications before approval. • Manage stakeholders actively to align expectations, specify requirements within the solution platform's capabilities, communicate progress, and prevent deviations from the tender-defined scope, minimizing scope creep. Requirements • Degree in Computer Science or Engineering or equivalent work experience  • Must have experience in requirements engineering for Microsoft Dynamics CRM or similar. • Must have more than 2 years of experience as a Business Analyst in IT/software projects, including requirement gathering and stakeholder management. Preferred: IIBA certifications (ECBA, CCBA, CBAP, or PMI-PBA). Preferred: Bachelor's degree in business administration, computer science, IT or related field. Preferred: Advanced degree such as MBA or MS in business analytics. Preferred: Entry-level Project Management certification. Preferred: Experience with data visualization tools (Power BI, Tableau) and scripting (Python/R). Preferred: Proficiency in technical skills like SQL, Excel, BPMN/UML modelling, and SDLC methodologies (Agile/Waterfall). Licence no: 12C6060