Business Analyst #UATCoordination #BugTracking #TNJH

Location             : (2 Kallang Sector)   Nearest MRT     :Geylang Bahru / Potong Pasir       Contract Period: 1 year Budget                :$5,500 - $6,500 Bonus                 :Completion Bonus (1 year = 1 month) Working hours: Monday - Friday, 8.30am -6pm What You’ll Do: Requirements & Analysis • Gather and analyse business requirements for system enhancements, operational workflows, and new system implementations. • Work closely with stakeholders to understand real-world constraints, usability challenges, and pain points, ensuring solutions are practical and field ready. • Translate operational processes into clear functional requirements, user stories, and acceptance criteria. Delivery Support • Participate in feature refinement discussions and support Product Owners in planning development initiatives. • Communicate requirements clearly to developers and UI/UX teams, ensuring alignment and shared understanding. • Support sprint activities by clarifying requirements, addressing queries, and validating delivery readiness. Testing & UAT • Prepare test scenarios and test data based on requirements and end-to-end operational workflows. • Perform functional testing and coordinate User Acceptance Testing (UAT), including acceptance sign-off. • Facilitate defect triage, bug fixing, and resolution tracking to ensure timely closure. BAU Support • Provide ongoing BAU support for live systems, including responding to business queries and troubleshooting system issues. • Log, track, and follow up on incidents and defects, working with technical teams to ensure timely resolution. • Coordinate production releases with technical teams and internal stakeholders. Documentation & Training • Maintain comprehensive documentation including process flows, SOPs, and system guides. • Develop training materials and support onboarding or training sessions for external users and internal stakeholders. Stakeholder & Improvement • Act as a liaison between DSM, technical teams, and internal stakeholders to ensure alignment throughout delivery. • Conduct workshops and knowledge-sharing sessions for project teams and new members. • Identify opportunities for process automation and efficiency improvements. • Contribute to roadmap planning and recommend enhancements based on user feedback and system performance. What You’ll Need: Experience • 3–5 years of experience in business analysis or similar roles. • Exposure to UAT coordination, bug tracking, and deployment support. Skills: • Excellent analytical, problem-solving, and documentation skills. • Proficient in requirements gathering techniques, process mapping, user flows and use case development using tools like Jira and Confluence. • Possesses a basic technical understanding of system architecture, integrations, and data flows, enabling effective collaboration with technical teams and informed requirement clarification • Strong communication and stakeholder management skills. Preferred Attributes • Self-starter with the ability to manage multiple priorities. • Comfortable working in fast-paced environments with tight deadlines. • Strong collaboration skills aross business and technical teams. • Comfortable collaborating with technical teams working in different time zones outside office hours. Interest applicants, pls email updated resume to north@recruitexpress.com.sg Kasey Kong The Outsourcing Team Recruit Express Pte Ltd EA Lic: 99C4599