About this role
Answer incoming calls from internal and external customers Log, dispatch, and close callback tickets in SAP system Update and maintain ticket records in Excel for tracking purposes Follow up on cases and coordinate with engineers for technician assignment Analyse SAP-triggered tickets and determine appropriate actions Maintain and update technician rosters on a rotational basis Generate operational reports as required Support daily operational coordination and other ad-hoc duties Interested applicants may email resume to kellychooi@recruitexpress.com.sg Chooi Kelly (CEI Registration No: R25136207) Recruit Express Pte Ltd (EA: 99C4599) We regret only shortlisted candidates will be contacted
RECRUIT EXPRESS PTE LTD