About this role
• Resolving escalated customer complaints and issues in a professional manner • Resolve complicated customer complaints or disputes that team cannot handle in a professional manner. • Provide training, feedback and coaching for call center representatives and deal with escalated customer issues. • Conduct regular reviews of employee performance and manage any disciplinary issues. • Assisting in the development and implementation of policies and procedures Requirements • Minimum Diploma in business studies, hospitality, sales, and marketing qualifications will be a plus. • Preferably with 2 to 5 years of call centre or customer service experience Interested candidates please send in your resume to: Topaz Liang Huimin (CEI No. R1104500), email to: west1@recruitexpress.com.sg EA License No: 99C4599
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