About this role
Job Descriptions • Demonstrate technical proficiency in resolving recovery of claims and ensure that the recovery target is met • Contact and engage with our policyholders on daily basis to gather information and assist them in claim submission to third party • Use sound communication skills to successfully persuade and convince policyholders to proceed with the claim recovery process • Demonstrate and ensure standard operating procedures are met when handling outbound and inbound calls with policyholders and financial representatives • Ensuring proper tracking and documentation of calls activities and outcomes • Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks. • Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company. • Highlights any potential concerns /risks and proactively shares best risk management practices. • Any other ad-hoc assignments/projects assigned by supervisor. Requirements • Diploma or Bachelor’s Degree, insurance qualifications or equivalent experience preferably 1 year of insurance claims recovery or customer service experience • Strong verbal and written communication skills • Strong interpersonal, analytical and negotiation abilities required • Excellent organizational and time management skills • Team player as well as capable of individual performance • Knowledge of life insurance policy coverage, statutes, regulations and subrogation processing is a plus • High level of integrity, takes accountability of work and good attitude over teamwork. • Takes initiative to improve current state of things and adaptable to embrace new changes. Salary: up to $3000 Location: near raffles place mrt Interest applicants, pls email updated resume to north3@recruitexpress.com.sg Joanna Chua The Outsourcing Team Recruit Express Pte Ltd EA Lic: 99C4599
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