Claims Recovery & Customer Service Officer (1 Year Contract) #NJN

• Contact and engage policyholders to support claims recovery process • Assist customers in submitting claims to third parties • Persuade and guide policyholders to complete required claim actions • Handle inbound and outbound calls following SOPs • Ensure all call activities and outcomes are properly recorded and tracked • Support achievement of claims recovery targets • Maintain compliance with regulatory and company risk policies • Identify and highlight potential risks or issues • Stay aware of industry and regulatory updates affecting claims processes • Perform ad-hoc duties and projects as assigned Jessica Nguyen Huynh Thanh Truc CEI Reg. No. R23113787 EA License No. 99C4599 We regret that only shortlisted candidates will be notified.