About this role
• Contact and engage policyholders to support claims recovery process • Assist customers in submitting claims to third parties • Persuade and guide policyholders to complete required claim actions • Handle inbound and outbound calls following SOPs • Ensure all call activities and outcomes are properly recorded and tracked • Support achievement of claims recovery targets • Maintain compliance with regulatory and company risk policies • Identify and highlight potential risks or issues • Stay aware of industry and regulatory updates affecting claims processes • Perform ad-hoc duties and projects as assigned Jessica Nguyen Huynh Thanh Truc CEI Reg. No. R23113787 EA License No. 99C4599 We regret that only shortlisted candidates will be notified.
RECRUIT EXPRESS PTE LTD