Client Manager – Singapore

Client Manager – Singapore  POSITION SUMMARY  CXC is seeking an experienced and driven Client Manager to serve as the heartbeat of a partnership we are supporting for one of our clients in Singapore. This role is 100% onsite in Singapore. In this high-visibility role, you won't just be sitting behind a desk — you will be on the manufacturing floor, leading a dedicated service team and managing a high-volume contingent workforce. You will manage the full talent life cycle from requisition intake and candidate sourcing to onboarding and compliance, ensuring strong headcount fulfilment while maintaining a culture of safety, efficiency, and high morale.  KEY RESPONSIBILITIES  Client Relationship & Operations  ·               Client Relationship Management: Serve as the primary point of contact for the clients Plant Managers and Production Supervisors.  ·               Production Alignment: Attend daily production meetings to align staffing levels with upcoming build plans.  ·               Stakeholder Engagement: Bring confidence and credibility to every client interaction — including the ability to lead a robust job brief, capture requirements with precision, and push back constructively when needed.  ·               Operational Excellence: Track and report on key performance indicators including fill rates, attrition, and absenteeism.  ·               Payroll & Timekeeping: Support with complex timekeeping, payroll processing, and invoicing workflows.  Workforce Oversight & Employee Relations  ·               Workforce Oversight: Lead, coach, and develop the onsite service team and a contingent workforce across multiple shifts and locations in Singapore.  ·               Employee Relations: Support with onsite coaching, capture and co-manage disciplinary actions, and terminations in accordance with Singapore labour laws and client protocols.  ·               Onboarding Leadership: Conduct daily onboarding briefings and pre-assessment testing for contingent candidates.  ·               Safety & Compliance: Capture any Worker's Compensation First Report of Injury (FROI) process and ensure 100% PPE compliance.  Recruiting, Outreach & Assessment  ·               High-Volume Recruitment: Manage the lifecycle of incoming talent, ensuring onboarding meets client requirements.  ·               Technical Operations: Navigate comfortably across multiple platforms —ATS, VMS, and internal systems — to maintain a constant pipeline of 'ready-to-work' talent.  ·               Compliance & Detail: Apply a meticulous eye to all compliance requirements — onboarding documentation, eligibility verification, regulatory adherence, and audit readiness, catching discrepancies early.  ·               Recruiting Events & Outreach: Develop and execute grassroots candidate marketing strategies and engage in recruitment events to build a sustainable talent pool in the region.  ·               In-Person Skills Assessments: Administer and evaluate in-person skills assessments tailored to role requirements and compliance standards.  QUALIFICATIONS  ·               Experience: 5+ years of onsite Agency / RPO / MSP experience specifically within a Manufacturing, Light Industrial, or Logistics environment.  ·               Certification: Must hold a current Certificate of Employment Intermediaries (CEI); Knowledge of Additional HR (KAH) certification is a strong asset.  ·               Technical Skills: Comfortable working across multiple platforms including Applicant Tracking Systems (ATS), Vendor Management Systems (VMS),and Microsoft Excel.  ·               Domain Knowledge: Solid understanding of MOM regulations, OSHA safety standards, and high-volume payroll/timekeeping workflows.  ·               Communication: Exceptional interpersonal skills with the ability to influence, build trust quickly, and communicate effectively across all levels.  ·               Adaptability: Proven ability to thrive in a 'controlled chaos' environment where production priorities shift hourly.  WORKING CONDITIONS & BENEFITS  ·               Work Schedule: Standard Monday–Friday day shift, with required on-call support for shift changes and weekends.  ·               Work Environment: Fully onsite role in Changi, Singapore, requiring adherence to all site safety protocols and PPE standards.