Commercial Customer Service Executive

Roles & responsibilities: • Customer interface for production requirements and progress reporting. • Assist the team in resolving production workflow stoppages pending customer response. • Handle all administrative functions (Creation, Maintenance, Processing) relating to customers’ repair orders. • Update Contract Summary Database (Ad hoc &Specific Aircraft) • Process the release of credit hold with consultation with KAM. • Regularly update customers on orders status and expected delivery dates. • Co-ordinate all customers’ enquiries and provide timely responses. • Manage customers’ expectation and satisfaction. • Prepare repair/overhaul quotations; liaise with customers on quotation acceptance and invoicing. • Perform back up to other Commercial Customer Service Executives • Facilitate and coordinate site visits/table inspections for workshop   • Perform any other duties as assigned. Job requirements: • Minimum Diploma in Business Administration, Marketing, Engineering or any relevant course. • Preferably with MRO customer service experience