About this role
Job Responsibilities • Manage day to day operations at the concierge counters and the Paragon Club lounge • Support the Marketing Communications team with various programmes, events and activities • Handle all customer service and requests effectively and efficiently • Perform centre promotions-related activities such as gifts redemptions etc., using CRM systems • Assist and manage Paragon Club Lounge operations, members' feedback and requests with professionalism and discretion • To be well versed in the mall operations, loyalty program and have a comprehensive knowledge of the mall's offerings • Maintain an up-to-date knowledge of the mall's activities and related events or information • Uphold service standards and brand values in every interaction Competencies • Possesses minimally a GCE “O” Level certificate • 1 year of experience in shopping mall, airline crew, hotel concierge or premium hospitality service is preferred • Able to handle Mandarin speaking customers • Team player • Excellent communication skills, including strong command of English (both written and spoken). • Excellent interpersonal skills with high grooming standards. • Highly motivated and possess good initiative. • Well-versed in Microsoft Office applications. Knowledge of Google Suite would be a strong advantage. • Able to perform shifts and work on weekends and/or public holiday • This role is offered on a 1-year contract basis
Required
Also in Marketing