Contract Bank Customer Assurance (Fraud) Staff at Raffles Place, up to $5,000

Job Responsibilities: • Serve as the primary point of contact for customers to manage scam allegations. • Lead thorough, unbiased, and timely investigations into scam allegations, ensuring a fair and objective assessment of the facts. • Analyse and synthesise evidence and documentation to identify patterns and trends, and provide well-reasoned recommendations based on the findings. Salary: • Up to $5,000 Period: • 1 Year Contract Working Hours: • Monday to Friday, 9am to 6pm Location: • Raffles Place Requirements: • • Minimum Bachelor’s degree or equivalent, with at least 2 years of telephone-based customer service experience—preferably within the banking or financial sector. • Proven experience in related field such as Fraud Management or Complaint Handling field, with a successful track record of achieving results. • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders • Effective problem-solving and documentation skills, with a high degree of attention to detail, accuracy, and thoroughness. • Ingenuous and tenacious approach to case research, with a focus on uncovering accurate and detailed information. • Impeccable integrity and a strong sense of responsibility, with a commitment to maintaining confidentiality and handling sensitive information with care. • Ability to remain composed and focused under pressure, with a high level of emotional intelligence and a talent for building strong relationships in a rapidly changing environment. • Independent and self-directed, with the ability to take ownership of tasks and projects. • Excellent organisational and time management skills, with the ability to navigate complex and fast-paced environments with ease. • Preferred experience in a related field, such as Risk Management, Customer Service, or Banking, with a strong focus on problem-solving and customer satisfaction. • Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, with the ability to learn and adapt to new software applications. Interested applicants, kindly email your detailed resume (MS Word format is preferred): tracy@successhrc.com.sg (Registration no: R1107390) Please ensure that applications sent through email are no bigger than 1Mb. We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified. Success Human Resource Centre Pte Ltd (EA License Number: 97C4832) 160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914 T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg