Contract Bank Loyalty Executive at Raffles Place, up to $4000

Job Responsibilities: • Plan and execute redemption and engagement campaigns for credit cards customers from launch to fulfilment • Plan and execute a robust communication plan for credit card customer base  • Attend to customer queries and conduct investigations with platform vendors if required to address customers queries. Propose revised processes to streamline operations without compromising risk exposure to the bank. • Prepare and perform regular reconciliation of financial reports, invoices and statements. • Participate in projects to enhance and improve customer digital experience and touch points • Other ad-hoc duties as assigned by supervisor Salary: Up to $4000 Period: 1 Year Contract Working Hours: Monday to Friday, 9am to 6pm Location: Raffles Place Requirements: • Minimum Degree qualifications in Banking, finance, marketing or related-fields preferred, with marketing experience. • Understanding of Singapore credit cards market. • Demonstrate experience that give a sense of strong execution and follow-through, with a proven ability to drive tasks and projects from initiation through to completion with minimal supervision. • Experience developing, maintaining or enforcing SOPs, operational processes, governance frameworks and tracking mechanisms to ensure timely delivery. • Strong organisational skills and attention to detail, particularly in coordinating multiple stakeholders, timelines and deliverables concurrently. • Exposure to marketing, CRM, loyalty programmes, partnerships, customer engagement, campaign management or related functions. • Ability to work comfortably with both operational and commercial teams, translating business requirements into execution plans. • Good communication and presentation skills, with the confidence to engage internal stakeholders and external partners. Interested applicants, kindly email your detailed resume (MS Word format is preferred): tracy@successhrc.com.sg (Registration no: R1107390) Please ensure that applications sent through email are no bigger than 1Mb. We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified. Success Human Resource Centre Pte Ltd (EA License Number: 97C4832) 160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914 T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg