About this role
Job Responsibilities • Execute time‑critical cash operations including GIRO, Standing Orders, DDA/DCA, Cash Counter Services, and ad‑hoc operational tasks. • Ensure high accuracy and timeliness across daily processing activities, applying established controls and disciplined escalation. • Monitor and resolve exceptions escalated from a governance support model by offshore teams, ensuring issues are addressed promptly and in accordance with procedures. • Maintain and update SOPs and procedures to reflect process changes, new activities, or new business mandates. • Manage effective working relationships with Front Office, internal stakeholders, and external counterparties. • Ensure all transactions and communications are processed in line with SLAs, internal policies, and industry guidelines. Job Requirements • Bachelor's degree or equivalent qualification • Minimum 3 years’ experience in a financial services organization, with proven exposure to Cash and Payments‑related products and operations. • Sound understanding of cash operations processes across functions, locations in the Asia‑Pacific region, and offshore operating models. • Strong technical and commercial understanding of operations products and end‑to‑end operational processes. • Demonstrated ability to analyze issues, take ownership, and drive problem resolution. • Ability to perform effectively in a fast‑paced, time‑critical environment with tight deadlines. • Proven capability to manage complexity and ambiguity, with a strong focus on risk management and control discipline. • A positive attitude, strong teamwork, and collaborative mindset are essential. • Prior experience in Risk and Control is an added advantage.
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