ITCAN PTE. LIMITED is hiring for a Customer Care Executive internship — a 12-month, on-site Legal role based in Singapore. It is an unpaid internship. It is open to university students, typically in Year 2–4. Applicants with experience in Trust Relationship, Microsoft Office, Customer Support, customer care program, and Task Assignment are a strong fit.
⚡ New Legal internships, the moment they're posted — join our Telegram
About this role
- Actively listen to customers to identify their issue and offer suitable solutions to meet to address their concern. - Resolve at least 90% queries received on the first instance without escalation. - Ensure accurate data logging into the CRM system in compliance with internal standards. - Able to identify problems and make recommendation for change or improvements. - Able to assess issue severity, distinguishing between life-threatening situations, red flags, and normal feedback. - Build and maintain positive, trusting relation ships with customers through open and empathetic communication. - Stay informed about new and changing policies to ensure the provision of accurate advice to customers, while also engaging in continuous learning to broaden knowledge relevant to the role. - Participate in cross-training to expand expertise in other domains - Manage concurrent workstreams efficiently in a fast-paced environment, adapting to the frequent introduction of new policiesand requirements. - Perform any ad-hoc tasks assigned.
Also in Legal