Customer Service Executive (12 months) (Local Bank) #JTL

• Attend to enquiries and requests from phone calls/live chats in a professional, efficient, accurate and prompt manner • Resolve customers’ / financial representatives’ complaints and problems at first touchpoint resolution with good closure • Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system • Ensure effective and timely follow-up as promised to customers / financial representatives • Assess appeals and put up recommendation to Managers/Head/HOD Requirements • Minimum Diploma/degree holder qualifications with relevant experience will be preferred • Good interpersonal and communication skills • Possess a pleasant and cheerful disposition Interested candidates please send in your resume to: Topaz Liang Huimin (CEI No. R1104500), email to: west1@recruitexpress.com.sg EA License No: 99C4599