Customer Service Executive (4 months contract)

Main Responsibilities: • To create Sales Order in SAP once sales confirmed by Commercial team. • To liaise with Planners on cargo readiness and Shipping team on the shipping arrangement for CIF/CFR sales. Customers are updated accordingly with the shipment schedule. • To follow up with customers for vessel booking on FOB sales. • To liaise with Shipping team and Finance on LC customers and advance payment customers before sharing the shipment schedule with these customers. • To prepare the shipping instructions for production and QA with the requirements from customers for cargo preparation and loading. • To send final shipping documents to customer once vessel departs. • To gather all information on the complaint received from customer before raising the customer complaint for internal investigation. • To set up new Customer in SAP. • To carry out Customer Service survey annually. Job Requirements: • Minimum bachelor’s degree in any field, preferably in logistics/supply chain management. • Have a minimum of 2 years of relevant experience. • Must be proficient in SAP module.