Customer Service & Logistics Officer #JTL

Customer Interaction & Support • Manage servicing and breakdown hotlines, addressing enquiries, booking appointments, and arranging courtesy vehicles. • Support customers with accident reporting, repair updates, and service recommendations. • Coordinate vehicle changeovers and maintain service turnaround times. • Ensure accurate data entry in internal systems and proactive communication with customers. Interco /Loss of Use Program • Facilitate courtesy vehicle allocation for internal customers through system requests. • Prepare, verify, and file all required vehicle documentation. Workshop Coordination • Schedule workshop appointments, track vehicle progress, and validate completed repairs against standards. Manpower Allocation • Generate job chits in Salesforce with clear work descriptions and assign operation assistants for vehicle logistics. Service Operations & Admin Excellence • Update fleet management systems with real‑time vehicle movements. • Identify operational gaps and support continuous improvement efforts. • Prepare job sheets, manage service records, and assist with projects/events. Who We’re Looking For • Minimum 'O' Level or equivalent • Minimum 2 years of operations experience • Proficient in MS Office applications • Strong planning and organizational skills • Strong negotiation skill Interested candidates please send in your resume to: Topaz Liang Huimin (CEI No. R1104500), email to: topaz@recruitexpress.com.sg EALicense No: 99C4599