Customer Service Officer (Call Centre) | Contract

Job Scope: • First level helpdesk to respond to calls • Provide first call resolution to users who called into our hotline which is public facing, advising on issues or assisting on help needed • Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. • Primary responsibilities are focused on customer contact • Perform outbound calls to users who leave callback • Handle emails as assigned by team leader • Handle written responses via the Chatbot/ Virtual Assistant Job Qualifications: • Possess at least a GCE O level education or equivalent • With minimum 1 year experience in the contact centre or customer service-related industry • With good customer service skills • Able to work shift and weekends when necessary  Thank you for your interest! We respect your privacy andall communication will be treated with confidentiality. If you wish to knowmore about this position or explore other roles, please prepare your updatedprofile and get in touch with our consultant at  cristina.malijan@manpower.com.sg CristinaMalabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547 Please note that your response to this advertisement andcommunications with us pursuant to this advertisement will constitute informedconsent to the collection, use and/or disclosure of personal data byManpowerGroup Singapore for the purpose of carrying out its business, incompliance with the relevant provisions of the Personal Data Protection Act2012. To learn more about ManpowerGroup's Global Privacy Policy, please visithttps://www.manpower.com.sg/privacy-policy