About this role
Job Summary: The Customer Service Officer plays a vital role in supporting the School Head in the daily operations of the school. This multifaceted role encompasses a wide range of responsibilities, including enrollment activities, class management, record-keeping, school maintenance, prospecting, and cashier duties. Job Description: Financial & Enrollment: • Market and promote CLC courses to potential students. • Engage in daily prospecting activities. • Assist in the preparation of enrollment reports. • Perform cashier duties, including the collection and banking of daily cash and cheques. • Monitor and follow up on outstanding payments. Area Marketing: • Collaborate with the Centre Manager to conduct Area Marketing and Industry Colleagues' Surveys. • Distribute leaflets, brochures, course information, and promotional materials. • Assist in designing and producing in-house promotional materials. Customer Service: • Manage the customer service counter, ensuring a high level of service quality. • Provide excellent customer service by addressing customer and prospect inquiries, feedback, and complaints. • Attend to all requests from teachers, students, and customers. • Conduct Customer Satisfaction Surveys. • Maintain up-to-date files and records. General School Operations: • Conduct daily checks to ensure school safety and cleanliness. • Monitor the condition of studios and equipment on a daily basis. • Update and maintain notice boards. • Handle sales of stocks and textbooks to students, teachers, and customers. • Monitor stock levels. • Assist in preparing operations reports. • Update the SMS system. Other Responsibilities: • Handle daily general administration tasks and support service operations. • Assist in organizing and participating in school activities. • Address any other related issues as assigned. Requirements: • Preferably, candidates should have sales experience. • Strong interpersonal and communication skills. • Proficiency in Microsoft Office. • A team player with a positive attitude. • Part-time candidates are welcome to apply. If you are a proactive and service-oriented individual with the necessary qualifications and skills, we encourage you to apply for this role. Join our team and contribute to our school's success !
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