Customer Service Officer (Shift Required)

• Managing large amount of incoming calls and customer service inquiries • Identifying and assessing customers’ needs to achieve satisfaction • Provide accurate, valid and complete information by using the right methods/tools • Handle customers’ complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Follow communication procedures, guidelines and policies • Coordinate with the Maintenance, Installation and Delivery Support Team to resolve Customer's concerns. • Follow up and update customer status and information • Other ad-hoc duties assigned Working Location: • Ang Mo Kio Note: • Only shortlisted candidates will be notified.