About this role
Responsibilities: 1. Customer Communication: • Handle inbound and outbound telephone calls in a professional and friendly manner. • Respond to inquiries via email promptly, ensuring all queries are resolved efficiently. • Provide information regarding appointments or issues, addressing any concerns with empathy and clarity. • Maintain a positive, helpful attitude in all interactions with customers. 2. Administrative Support: • Perform general administrative tasks as assigned, including data entry, filing, and document management. • Update and assist in processing requests as needed. • Assist in the preparation of reports, tracking inquiries, and maintaining a log of communication activities. • Ensure information of customers is accurately recorded in the system. 3. Problem Resolution: • Act as a liaison between callers and internal departments to resolve issues or concerns. • Escalate unresolved issues to the appropriate department or supervisor for further assistance. • Follow up on requests to ensure satisfaction and timely resolution. Requirements: • Strong communication skills, both written and verbal. • Previous experience in customer service or a similar role is preferred. • Proficient in Microsoft Office Suite (Word, Excel, Outlook). • Strong problem-solving skills with a keen attention to detail. • Excellent organizational skills and ability to prioritize tasks. • A positive, proactive attitude with a focus on customer satisfaction. • Ability to work independently and as part of a team. • Diploma or Degree in any Discipline • Prefer to have experience handling customer inquiries via phone and email. Others: Working hours: Mon-Fri: 8.30am – 6.00pm Salary: up to $15 per hr Position: Customer Service Temporary Worker Location: Woodlands Civic Centre Duration: Till End Year (Dec 2026) Reports To: Centre Manager / Supervisor Interest applicants, pls email updated resume to north3@recruitexpress.com.sg Joanna Chua The Outsourcing Team Recruit Express Pte Ltd EA Lic: 99C4599
Also in Customer Success