RECRUIT EXPRESS PTE LTD is hiring for a Customer Service Officers (6 month contract) #TNJHT internship — a 12-month, on-site Customer Success role based in Singapore. It is an unpaid internship. It is open to university students, typically in Year 2–4. Applicants with experience in Outlook, Microsoft Office, Microsoft Excel, Social Media, and Customer Support are a strong fit.
About this role
Responsibilities: 1. Customer Communication: • Handle inbound and outbound telephone calls in a professional and friendly manner. • Respond to inquiries via email promptly, ensuring all queries are resolved efficiently. • Provide information regarding appointments or issues, addressing any concerns with empathy and clarity. • Maintain a positive, helpful attitude in all interactions with customers. 2. Administrative Support: • Perform general administrative tasks as assigned, including data entry, filing, and document management. • Update and assist in processing requests as needed. • Assist in the preparation of reports, tracking inquiries, and maintaining a log of communication activities. • Ensure information of customers is accurately recorded in the system. 3. Problem Resolution: • Act as a liaison between callers and internal departments to resolve issues or concerns. • Escalate unresolved issues to the appropriate department or supervisor for further assistance. • Follow up on requests to ensure satisfaction and timely resolution. Requirements: • Strong communication skills, both written and verbal. • Previous experience in customer service or a similar role is preferred. • Proficient in Microsoft Office Suite (Word, Excel, Outlook). • Strong problem-solving skills with a keen attention to detail. • Excellent organizational skills and ability to prioritize tasks. • A positive, proactive attitude with a focus on customer satisfaction. • Ability to work independently and as part of a team. • Diploma or Degree in any Discipline • Prefer to have experience handling customer inquiries via phone and email. Others: Working hours: Mon-Fri: 8.30am – 6.00pm Salary: up to $15 per hr Position: Customer Service Temporary Worker Location: Woodlands Civic Centre Duration: Till End Year (Dec 2026) Reports To: Centre Manager / Supervisor Interest applicants, pls email updated resume to north3@recruitexpress.com.sg Joanna Chua The Outsourcing Team Recruit Express Pte Ltd EA Lic: 99C4599
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