Customer Service & Operations Intern

Call Centre Support • Act as the first point of contact and representative of the Company to customers under guidance from the team • Assist in ensuring Call Centre service levels are met • Provide accurate information to customer using approved scripts and guidelines • Support the team in managing, tracking, and following up on open and escalated cases • Assist in handling multiple hotlines (ticketing, helpdesk, and corporate bookings) and make outbound calls for cancelled or postponed shows when required • Deliver a positive customer experience through emails, live chat, and social media channels • Support the handling and resolution of customer enquiries and complaints • Observe and contribute ideas to improve processes and customer experience • Perform administrative tasks such as timesheet updates and follow-ups on double bookings • Undertake ad-hoc duties as assigned by the reporting supervisor(s) Box Office Support • Handle and respond to helpdesk calls from agents and internal staff under supervision • Assist in managing brochure and ticket stock replenishment for authorised agents • Support troubleshooting of basic system or printer issues and assist with printer maintenance for authorised agents • Assist with ticket fulfilment duties, including ticket printing, delivery coordination, and follow-ups on returned or undelivered mail • Support the setup and management of venue ticket sales and collections • Assist in on-site operations and supervisory support at venue sales points to ensure smooth operations • Support daily reconciliation of ticket sales and preparation of related reports Job Requirement • Available immediately, 5 days work week • Proficiency in English • Excellent verbal and written communication skills • Strong attention to detail • Adaptability to fast-paced environments. • Willingness to learn and improve continuously • Customer-oriented attitude – able to handle inquiries and complaints professionally. • Patience and empathy – especially when dealing with difficult customers. • Problem-solving skills – able to think quickly and find practical solutions. • Time management – able to handle multiple tasks efficiently. • Teamwork – work collaboratively with colleagues and other department.