SCH INTERNATIONAL CULTURE & EDUCATION DEVELOPMENT PTE. LTD. is hiring for a CUSTOMER SERVICE SPECIALIST (SCHOOL ATTACHMENT) internship — a 6-month, on-site Finance Accounting role based in UPPER THOMSON ROAD, Singapore. It is an unpaid internship. It is open to university students, typically in Year 2–4. Applicants with experience in Excellent Communication Skills, Multi Tasking, Parent Education, Corporate Actions, and Problem Solving are a strong fit.
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About this role
CORE RESPONSIBILITIES: Inquiry Management: Respond to customer questions via phone, email, live chat promptly and professionally. Issue Resolution: Identify customer needs, troubleshoot problems, and process returns, exchanges, or refunds while de-escalating tense situations. Product Expertise: Maintain comprehensive, up-to-date knowledge of the company's offerings to provide accurate information and guide customers through their child's education enrollment in Singapore. Account Maintenance: Open/close customer accounts, process orders, and meticulously log customer interactions, feedback, and actions taken into the company database. Cross-Functional Collaboration: Coordinate with internal departments (like billing, sales, or technical support) to fulfill requests and escalate complex issues. KEY SKILLS & QUALIFICATION: Communication: Excellent verbal and written communication skills with strong active listening and de-escalation abilities. Problem-Solving: Strong critical thinking and the ability to multitask in fast-paced environments. Experience: Typically requires 1-3 years of experience in a customer-facing or client support role. Education: Degree / Bachelor equivalent.
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