Customer Service - Tengah (12 months) #FR

Your new company A utilities firm is looking for a Customer Service personnel Your new role • Provide high quality customer service and professionalism when calling consumers to schedule appointments or for any matters • Take ownership of managing excel spreadsheets / database including updating schedules, works carried out etc in the system • Plan and deploy contractors and teams based on the latest updates in the excel spreadsheets / database • Actively collaborate with various stakeholders and teams when handling issues • Communicate effectively with consumers and stakeholders to ensure satisfactory and timely resolutions • Continuously improve and enhance the spreadsheets / database for easier updating of records and generation of various reports • Generate reports for various stakeholders • Any other duties as assigned What you'll need to succeed Your previous experience in a similar role will lead to your success, as you will ideally have: • Prior experience in customer service or a related role • Strong communication and writing skills • Highly proficient in Microsoft Excel (e.g. formulas, Macro, basic analysis) and comfortable working with large datasets. • Adaptable and with the ability to work independently with minimal supervision • Positive attitude with a proactive mindset and willingness to take initiative in process improvements What you'll get in return You will be given the chance to continuously grow in the company due to the expanding business entity, whilst being a part of the team in the growing business. What you need to do now If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Francesca at Hays on +65 6027 2257 or email francesca.kok@hays.com.sg for a confidential discussion. Referrals are welcome. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. EA Reg Number: R1660446 EA License Number: 07C3924 Company Registration No: 200609504D