Customer Support Executive (Part-Time, 3-Day Work Week)

Location: Newton, Orchard, Claymore, Katong, Dunearn About Us:  All That Jazz is leading the way in dance education in Singapore. Since our founding in 2014 we have grown to over 1,500 students across 5 locations, where we teach and develop skills in multiple dance genres including Jazz, Ballet, Street Dance, Acro, Musical Theatre and more. Our team is made up of 50+ incredibly talented and hard working individuals, who have created a vibrant and fun work culture that makes All That Jazz a fantastic place to work! Role Overview:   We are looking for a positive, customer-friendly Customer Support Executive who brings enthusiasm, professionalism, and a can‑do attitude to our dance studios. This is an exciting opportunity to be part of a vibrant and growing team where you will help create memorable experiences for our students and families. As part of the customer support team, you will engage with customers and teachers across email, phone, and face-to-face interactions, contributing to the warm, welcoming atmosphere that defines our studios. Things you will do   • Greet & welcome customers • Provide information about our classes, programs and studio policies • Respond to general support enquiries (email, WhatsApp, phone, walk-ins) • Process student enrolments, withdrawals, payment collection and other administrative tasks • Maintain accurate records of class schedules, registrations, and payments using our studio management software • Address customer concerns or complaints in a professional manner, escalating issues when necessary • Ensure premises are kept neat, well organised and report any maintenance issue to the relevant personnel • Collaborate within and across teams to achieve business goals of service excellence and growth About you:   As the ideal candidate you will have: • At least 2 years of relevant experience (customer support or admin) • Proficiency in office management software and systems • Excellent communication and interpersonal skills, with the ability to connect with people from diverse backgrounds • Customer‑focused attitude (Responsiveness, Accurate & Customer Friendly) • Ability to work independently and as part of a team in a fast‑paced environment • While prior experience in enrichment centres, the arts, or working with children is a bonus, it is not essential. We also welcome candidates with backgrounds in retail, front‑of‑house hospitality, or events management, as these skills translate well into our studio environment. Why you’ll love working with us:   • Be part of a vibrant, energetic, and growing team • Opportunities to contribute to a dynamic studio environment where your ideas are valued • A supportive culture that encourages collaboration, growth, and continuous improvement Working Hours • 3 days per week: Must be able to commit 1 weekday + 2 weekends • Weekdays: 10am - 7pm • Weekends: 9am - 6pm If you're ready to make an impact and help others discover the joy of dance, we want to hear from you! Apply now and let's dance our way to success together.