Data Center Operations- Tuas

Data CenterOperations We arelooking for a reliable and technically skilled Smart Hands Engineer to join ourteam and support data center operations in Singapore. In this role, you'll bethe on-site partner to our L2/L3 engineering teams, providing hands-on supportfor hardware, network, and system-related activities within our Internet DataCenter (IDC) environment. You'llbring foundational knowledge of systems and networking (Windows/Linux and basicnetworking concepts) and demonstrate strong coordination, troubleshooting, andexecution skills to help us deliver exceptional service to our clients. KeyResponsibilities DataCenter Operations & Support Provide24x7 remote support coordination and dispatch for onsite smart hands activities Act as the first-level physical support for L2/L3 engineering teams Execute tasks based on remote instructions with accuracy and timeliness Hardware& Infrastructure Management Performhardware installation, racking, stacking, and cabling Handle equipment decommissioning and disposal processes Conduct firmware upgrades, patching, and hardware replacements Monitoring& Incident Response Monitorpower, environmental, and infrastructure alerts Perform initial troubleshooting, escalation, and reporting Ensure adherence to incident management and escalation procedures FacilitiesCoordination Workclosely with facility teams to manage: Powermanagement HVAC systems Physical security controls Inventory& Asset Management Maintaininventory of spare parts, consumables, and equipment Perform asset tagging, logging, and tracking of data center assets Ensure accurate documentation and inventory audits Vendor& OEM Coordination Liaise withOEM vendors (e.g., Dell, HP, Cisco) for: RMAprocessing Diagnostics and troubleshooting Support vendor visits and onsite interventions RemoteAccess & Virtualization Support (as required) Manage andsupport remote console tools (iLO, iDRAC, IPMI) Provide basic support for hypervisor platforms: - VMware - Hyper-V - KVM RequiredSkills & Qualifications TechnicalKnowledge Basicknowledge of: - Operating Systems: Windows, Linux - Networking: TCP/IP, cabling, switching basics Hands-on experience in data center environments (preferred) Familiarity with server hardware and rack infrastructure Understanding of remote management tools (iLO, iDRAC, IPMI) CoreCompetencies Strongtroubleshooting and communication skills Ability to follow SOPs and work under remote supervision Willingness to work in 24x7 shift environments Attention to detail Reliability and accountability Strong coordination and teamwork Ability to work under pressure in critical environments