Data Center Operator

Summary of the role The DC (Data Center) Operator is responsible for ensuring the smooth and efficient operation of a Data Center's infrastructure and systems. This involves monitoring hardware, software, and handles environmental conditions to maintain availability and security. Responsibilities • Actively monitoring Data Center systems, including servers, network devices, storage systems. • Monitoring and recording environmental conditions within the Data Center, such as temperature, humidity, and power usage. Ensure air-con is in healthy state. • Ensuring compliance with physical security procedures, managing access control, and managing CCTV and security access. • Eye-ball checking of system faults and failures. • Troubleshoot and escalate issues according to escalation matrix and procedures. • Maintaining accurate records of data centre operations, including access logs, environmental data, and incident reports. • Coordinate all works in the Data Center; eg. packing tapes for transport, preparing for incoming or outgoing equipment with the DC Facility Management. • Escorting engineers/customers when required. • On-boarding and off-boarding customers when required. • Respond to calls and emails from Operations Managers, customers, etc. • Return to HQ on adhoc basis when requested. • Any other duties as assigned by management. Qualification & Requirements:   • 12-hour shift arrangement, according to rosters in a 24x7 environment. May swap shifts with colleagues when there are unforeseen circumstances, egs. medical or family emergencies. • Minimum NITEC in IT related discipline or Recognized Diploma in Electrical/ Electronic/ Computer Engineering/ Information Systems. • 3 years working experience in Data Center Operation is preferred. • Good technical knowledge on Data Center monitoring tools. • Working knowledge of Data Center Mechanical & Electrical for operation. • Basic knowledge of Windows Server Operating System and Network Infrastructure. • Basic knowledge of Windows 10 and M365 apps (Excel, Word, Outlook, SharePoint, etc) • Good verbal and written communication skills in english. • Good customer service attitude, and strong work ethic. • Self-driven and able to work independently.