Desktop Engineer (1 Year | Up to $4.5k)

Job SummaryResponsible for delivering end-to-end support for client platforms by managing incidents, service requests, device deployments, and asset lifecycles. This role ensures stable, secure, and efficient end-user computing environments through proactive monitoring, effective incident resolution, strong vendor coordination, and accurate documentation, while meeting agreed service levels and operational standards. Responsibilities• Perform troubleshooting for client platform related problems, identifying root causes and coordinating with relevant stakeholders until incidents are fully resolved. • Perform Data Migration and device setup to support new deployments, system upgrades, and user onboarding while following established technical procedures and standards. • Respond promptly to incident notifications and investigate escalated incidents to minimize downtime and restore normal client platform operations within agreed timelines. • Provide temporary or permanent resolution of incidents in alignment with documented processes, ensuring proper communication of fixes and workarounds to users and support teams. • Provide timely status updates to relevant parties, maintaining clear communication on incident progress, service request handling, and activities affecting client platforms or systems. • Perform service request related to client platforms, including configuration changes, access adjustments, and standard user requests according to defined service management procedures. • Monitor the agreed service level for systems, proactively identifying risks to performance or availability and initiating corrective actions or escalations where appropriate. • Document and maintain the configuration of systems to ensure accurate records for troubleshooting, change management, compliance, and future enhancements across all supported environments. • Provide regular reporting to relevant parties on incident trends, service request volumes, service level performance, and hardware refresh or device replacement activities. • Perform follow-up with vendor on replacement of hardware, tracking shipment status, coordinating installation schedules, and confirming that defective components are properly returned or disposed. • Ensure service level meet requirement and propose action plans when performance deviates, coordinating with internal teams and vendor contacts to achieve required service restoration. • Support hardware refresh cycles and device replacement by coordinating schedules, validating successful deployment, and updating asset records and configuration of systems accordingly. • Perform asset management and update asset records to maintain accurate lifecycle information for all client platforms, end-user devices, and related hardware components under support. Your Skills• Ability to perform troubleshooting for client platform related problems, using structured diagnostic methods and documenting findings in a clear and systematic manner. • Experience performing Data Migration and device setup tasks, following defined procedures to ensure data integrity and consistent configuration across multiple systems. • Strong background in incident handling, including the capability to respond promptly to incident alerts, investigate escalated incidents, and coordinate temporary or permanent resolution of incidents. • Competence in monitoring the agreed service level for systems, interpreting performance metrics, and proposing action plans when service level meet requirement thresholds are at risk. • Practical experience with asset management processes, including the ability to perform asset management and update asset records accurately through hardware refresh cycles and device replacement activities. • Proven ability to communicate timely status updates to relevant parties, including internal stakeholders, vendors, and users affected by incidents or service requests. • Familiarity with documenting and maintaining the configuration of systems, ensuring that all changes, installations, and replacements are reflected in up-to-date configuration records. Additional Information • Open to travel 2 to 3 sites in a day • Transport Claimable - Uncapped (From Office to Office/Site to Site) • AL: 14 Days + 4 Days Family Care Leave + 1 Day Birthday Leave • Medical: AIA Card Medical Insurance (self only) • 5 days work week (incl. some weekends) • Salary: Up to $4.5k depending on qualifications and experience Interested? Send your updated resume to yana.norzamry@adecco.com Yana Norzamry|Personnel Registration No: R26160959|EA Licence No.91C2918