Digital Product Manager (Bank) (JT)

1. Develop Retail Banking Product Proposition: • Partner with Product to formulate sound digital product proposition that appeals to customers • Conduct small experiments to assess market acceptance and iterate continuously to achieve the desired outcome 2. Design Customer Journey with data in mind: • Work closely with a wide range of stakeholders on customer immersions to understand customer job to be done and define a digital experience that truly meet customers’ needs across different digital touchpoints • Drive customer immersions by listening to customer feedbacks and conduct researches on the best and evolving market practice to define the most efficient/customer-friendly UI experience • Study customer profile, segment & transactional behaviors. Be prepared to speak to customer to gain a better & deeper insight to the problem statement & opportunity 3. Take charge in Online Channel Share: • Develop ideas to grow online acquisition channel share by leveraging on our digital platforms • Analyze and leverage on internal Data to identify areas of opportunities to increase penetration of digital adoption • Engage Product and Business Analytics on targeted marketing campaigns to target the right customers 4. Drive retail banking initiatives in the personal investing space: • Lead/coordinate the development of key initiatives with various stakeholders from onboarding till fulfilment. • Understand market situation and use data to propose enhancement recommendations • Support post-implementation tasks such as user training to touch-points, production problem investigation and escalation This job advertisement is posted by: Tan Geok Khim (Deng Yuqin) (R22107857) A-IT Software Services Pte Ltd EA License No: 24C2345 “By submitting your application for this position, you consent to the collection, use, and disclosure of your personal data by A-IT Software Services and its recruitment partners, including Employment and Employability Institute Pte Ltd, for the purpose of i) employment facilitation and ii) data and statistical analysis. You may find out more information on the PDPA policies at [A-IT Software Services PDPA website] and [https://www.e2i.com.sg/pdpa/].”