Document and Scanning Officer (Up to $2100 + afternoon shift incentive, 12pm to 9pm, 5 days work week)- at Pasir Panjang Area

What Does Company Offer: • Earn up to $2100 • Afternoon Shift Incentive • On-the-Job Training provided • Leave Benefits • Other Work Benefits • Medical Claims Benefits Candidate must be willing to work at Pasir Panjang area. - 5 days work week, 12pm to 9pm Role The Document Imaging Specialist is a member of a team responsible for service delivery through efficient scanning operations at an Iron Mountain customer site. It is paramount for the Document Imaging Specialist to be able to provide a balance between efficiency and cost consciousness while delighting the customer by exceeding expectations. Responsibilities • Deliver a great service and build strong trusted relationships with client • Deliver a range of Document Imaging services and support to the client with minimal or no supervision • Communicate effectively via email with internal and external partners to receive instructions and provide updates on task completion. • Prioritize and organize incoming emails to ensure timely completion of tasks. • Clarify any ambiguities in instructions through email correspondence when necessary. • Receive, sort, batch and prepare hard copy documents for scanning • Remove all bindings correctly, without degrading the hard copy document. • Repair and prepare hard copy documents for auto-feed scanning as required. • Operate and maintain high-speed production scanners equipment to scan hardcopy documents to digital form • Ensure that all required physical pages are scanned and all scanned images are clear, complete and orientated correctly • Capture data from scanned images accurately and completely within keystrokes performance measurements • Perform quality checks on scanning, data entry and final digital output; rework as required. • Restore hard copy documents to original form as required for packing into archive boxes • Ensure daily record keeping functions are completed and reporting information is maintained • Collaborate with the team to problem solve to ensure efficient service delivery that meets SLA • Identify and implement opportunities for process improvement • Move archive boxes weighting up to 6kg~10kg within storage area • Retrieve archive boxes promptly from the storage room in response to requests • Collaborate with team members to facilitate smooth access to archived materials • Organize and maintain the inventory of archive boxes efficiently • Assist in periodic inventory checks and audits • All other duties as assigned by management Job Requirements: 1. Experience and Education • Minimum “N” Level Certification 2. Skills and Abilities • Previous scanning and indexing experience will be added advantage • Physical ability to lift and move archive boxes up to 6kg~10kg • Excellent customer service mind-set and good communication skills • Proven track record of working error-free in a fast-paced, time-sensitive environment • Execute tasks efficiently and within tight deadlines without compromising quality • Effective time management skills 3. Attitude and Adaptability • A collaborative team player who enjoys working within a close-knit team. • Basic computer literacy skills in MS Excel and Word • Willing to be deployed across different sites on short notice • Completion of assigned tasks and documents is mandatory by end of each day • Mentally prepared to commit to regular overtime • Openness to cross-functional learning and job rotation as requested by Management.