Entry Level / Fresh Desktop engineer - Healthcare - PSSKR005

Industry: Healthcare Working hours: 5.5 days, 44 hours Contract: 1 year (Renewable) • Perform troubleshooting for desktop, laptop, and client platform related issues • Respond promptly to incidents and provide temporary or permanent resolutions • Provide timely updates to relevant stakeholders • Handle service requests related to client platforms and systems • Monitor service levels and ensure SLA requirements are met • Maintain and document system configurations and reports • Support client platform implementation and upgrade projects • Manage system changes through change request processes • Provide technical support and advice to users or project teams • Perform research and evaluation for client platform tools and systems • Gather infrastructure and business requirements for implementation and support • Propose and implement improvement plans when required • Ensure operational standards and best practices are followed • Any ad-hoc duties assigned relevant to the role Requirements: • NITEC/Higher NITEC/Diploma in IT, Computer Engineering, or related field • Basic knowledge of Windows OS, Microsoft Office, and troubleshooting • Good communication and interpersonal skills • Able to work independently and in a team environment • Willing to work in a healthcare environment • Experience in desktop support or IT support will be an added advantage • Basic knowledge of networking, hardware, and software support is preferred