EUC Support Engineer

Role: EUC Support Engineer Start: ASAP Duration: 12 Months Location: Singapore We are seeking a customer-focused EUC Support Engineer to provide end-user computing (EUC) and deskside support services in a dynamic enterprise environment. The role will focus on supporting Windows environments, Microsoft O365 applications, hardware troubleshooting, and VIP/Concierge support while ensuring high-quality user experience and timely issue resolution. Requirements: - Diploma or Degree in Information Technology, Computer Science, or related field. - Minimum 3 years of experience in EUC / Deskside Support roles. - Experience supporting VIP users or Concierge support environments. - Strong customer service and stakeholder management skills. - Ability to work independently and in a team environment. - Customer-centric mindset with a positive and proactive attitude. Strong hands-on experience supporting: - Windows 10 & Windows 11 - Microsoft O365 applications - Desktop and laptop troubleshooting Experience with: - SCCM client installation and troubleshooting - Active Directory - Basic networking concepts - IT incident management tools (preferably ServiceNow/SNOW) Roles and Responsibilities: - Provide deskside and end-user support for Windows 10 & 11 operating systems and Microsoft O365 applications. - Troubleshoot and resolve desktop, laptop, hardware, and software-related issues. - Support installation, configuration, and maintenance of end-user devices and peripherals. - Deliver VIP/Concierge support services for senior business users and stakeholders. - Provide basic troubleshooting for conference room devices, projectors, collaboration tools, and meeting room setups. - Support SCCM client installation, deployment, and troubleshooting activities. - Assist with basic Active Directory administration and user account support. - Perform basic network troubleshooting related to connectivity and end-user access. - Log, track, and update incidents and service requests using ITSM tools such as ServiceNow (SNOW). - Ensure timely incident resolution and adherence to service-level agreements (SLAs). - Coordinate with infrastructure, network, and application teams for issue escalation and resolution. - Maintain accurate technical documentation and support records. - Deliver excellent customer service while maintaining a professional and proactive approach Please send your application highlighting: - Your relevant experience - Current/expected salary - Availability information - A latest MS-WORD Resume **We regret that only short-listed applicants will be contacted.** GECO Asia values the data privacy rights of our customers, associates, partners and prospective applicants. We have a privacy policy that governs our collection and use of personal data in place. In conjunction with the PDPA act in Singapore, we have updated our Privacy Policy and Terms of Use to better clarify our collection and use of your personal information. The same can be found here (https://www.geco.asia/about/privacy-policy) Note: GECO Asia is an Information Technology Consulting Services provider. We provide specialist IT and Digital Transformation specialist resources on a project (SOW) and/or permanent basis. We operate under a Comprehensive License offered by Ministry of Manpower, Singapore. [GECO Asia Pte Ltd, License No. 07C4453] [2 Venture Drive, #10-18 Vision Exchange, Singapore 608526]