About this role
*Please note that this is a contract position till 30 Sep 2027. Trainer Scheduling & Coordination • Receive and process monthly course requests and language requirements from the MWC. • Coordinate and schedule trainers for English and native language classes based on demand and trainer availability. • Maintain an updated calendar and system of course schedules and trainer assignments. • Proactively collect and forecast trainer availability monthly. • Reassign trainers or make alternative arrangements when trainers are sick or unavailable at short notice. Trainer Management • Communicate clearly and regularly with a pool of approved freelance trainers. • Build positive working relationships with trainers and act as a key point of contact. • Support the onboarding of new trainers as needed. • Monitor trainer performance and gather feedback when necessary. Administrative & Support Duties • Maintain accurate trainer records, including certifications, availability, and assignment history. • Ensure accurate and error-free documentation and scheduling. • Provide support to other training operations when necessary. Requirements: • Diploma or higher in Business Administration, Human Resource Management, Education, or related fields. • Prior experience in coordination, scheduling, training operations, or freelancer management is an advantage. • Highly meticulous and detail-oriented — accuracy is essential. • Strong interpersonal and communication skills — able to liaise effectively with both internal staff and external trainers. • Able to work independently and under pressure in a fast-paced environment. • Proficient in Microsoft Excel and scheduling tools; comfortable with digital platforms for communication and record-keeping. • Problem-solver with a proactive and calm approach to last-minute changes or challenges.
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