Front Desk receptionist

Front Desk & Client Engagement• Greet and welcome walk-in clients and handle all enquiries, registrations/Check-in’s, and bookings • Provide guidance to clients about class schedules, packages, and studio offerings. • Support clients in the pantry, meditation area, and during studio visits to ensure a positive experience. • Attend for any queries, waiver form sign for classpass first time attendance • Collect on premises payments via paynow, keep record and inform management, Remote admin who helps setup bsports client profile. • Collect feedback pre-post class. 2. Studio Operations & Housekeeping• Ensure the studio remains clean, tidy, and inviting at all times and help teachers on certain tasks • Coordinate with cleaners for regular and deep cleaning schedules. • Maintain pantry supplies (water, tea, juices, etc.) and ensure items are always topped up. Manage petty cash and expense records related to studio operations • Main changing room supplies(Dry shampoo, shower , towel, tissue paper) • Regular check up on maintenance of appliances like microwave, refrigerator, water dispenser, meditation pods, vacuum cleaners, hair dryers • Oversee studio plants and general ambiance. • Manage inventory of toiletries, towels, tissue paper, and other essentials; place orders when needed. • Coordinate with vendors for apparel, wellness products, and other retail items 3. Marketing Support• Capture key moments, client experiences, and studio highlights for the marketing team. • Assist in coordinating events, workshops, and promotions. • Support social media initiatives by gathering content and ensuring timely updates. 4. Admin task• Assist with scheduling classes and workshops in the system. • Handle calls, emails, and messages with professionalism. • Bsports client profile, package, troubleshoot if needed 5. Teacher Cordination• Provide timely information to teachers about first time attendees, trials, promotions, new workshops/program announcements • Collect feedback from teachers about class, clients or any operational activities 6. Sales calls and follow up .• Assist with membership registration and payment processing. • Prepare daily and weekly reports on calls, follow-ups, and conversions. • Keep communication polite, empathetic, and professional at all times. • Re-engage inactive or old clients through campaigns or offers. • Attend weekly review meetings to align sales goals and actions. Qualifications & Skills• Minimum 1–2 years of experience in customer service, front desk, or hospitality (preferably in the fitness, wellness, or spa industry). • Friendly, empathetic, and service-oriented personality. • Excellent communication and interpersonal skills. • Strong organizational and multitasking abilities. • Basic knowledge of digital tools (Google Workspace, Excel, social media). • Experience with booking or CRM systems (e.g., bSport, Mindbody, ClassPass) is an advantage. • Ability to work independently while being a collaborative team player. • Interest in yoga, wellness, or holistic living is a plus!