(Healthcare) Senior Manager / Manager - Business Office Operations #HTJ

Key Responsibilities • Lead the full bill adjustment process: review, validate documents and correct bill discrepancies in the system, and ensure accuracy and timelines • Manage and coach customer liaison officers to handle walk-in enquiries and reply within service standards • Handle escalated cases and ensure prompt effective resolution • Identify process gaps, improve, and streamline processes to enhance patients’ satisfaction and experience • Collaborate with internal departments / teams to ensure compliance to billing policies, governance requirements, and service-level agreements Interested candidates, please forward your resume to jalenetan@recruitexpress.com.sg Consultant: Jalene Tan (R26160390) Recruit Express Pte Ltd (99C4599)