About this role
Key Job Tasks : • Understand and know how to operate the Opera cloud-based on property management system. • Meet and greet guests upon their arrival at the hotel. • Assist with luggage requests. • Perform all check-in tasks effectively and efficiently. • Escort guests to room and introduce the amenities in the room. • Share and promote the facilities and services offered by the hotel. • Perform all check-out tasks effectively and ensure billing is accurate. • Answer phone calls within three rings. • Record any guests that need assistance and/or incidents. • Run daily reports to identify any special requests and check reports, logs and contingency lists for follow-up and accuracy. • Follow up with daily pending tasks. • Take and manage reservations for walk-in guests and/or when reservation department is closed. • Interact with guests warmly and appropriately, making them feel welcomed and valued. • Be a lobby ambassador proactively. • Attend to guests’ queries, needs and other special requests professionally and promptly. • Take ownership of feedback received by guests and seek assistance from Manager on duty if necessary to ensure prompt follow-up with guests, ensuring their satisfaction. • Provide related concierge services (e.g. give recommendation on leisure activities, places to visit and transport/travel arrangements, etc.) • Coordinate with the other hotel departments to provide a seamless stay experience for guests. • Maintain a high standard of cleanliness, hygiene, and presentation of public areas. • Ensure daily shift tasks are completed dutifully and smooth shift transition. Education : • GCE ‘O’ level / Certificate in Hospitality or Tourism / Diploma in Hospitality or equivalent with a minimum 2 years of hospitality experience in Hotel Front Office. Skills : • Positive service mindset and willing to go the extra mile • Energetic and cheerful disposition • Enjoy interacting with people • Good communication (verbal and written) and human relations skills • Good planning, organising and coordination skills • Ability to work independently and take initiative • Good grooming standards and personal presentation • Flexibility on working days and hours including weekends and public holidays • Immediately available would be ideal
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