Human Resources Team Lead (DSC/ET)

Job Description: • Oversee a team of officers in HR Business Process Outsourcing which includes end-to-end recruitment, scholarship, and internship management, leave and benefits administration, training administration, events management, as well as, data entry, reporting and analytics. • Ensure the smooth running of operations in accordance to prescribed policy, standing operating procedures and customers’ expectations. • Verify and/or approve the deliverables of the team in accordance with standard operating procedures. • Coach and provide on-the-job-training to the team. • Work closely with HR Manager/Director to oversee the staff training and development, performance review and staff welfare of the team. • Responsible for meeting KPIs • Engage with stakeholders and attend meetings/discussions with customers on working level. • Address customer issues promptly. • Identify areas of improvement and propose corrective actions to Branch Head/Director. • Adhere to high ethical standards and comply with all regulations/applicable laws. Requirements • Degree/Diploma in Human Resources, or relevant discipline. • At least 4 years of experience in HR or related field including supervisory experience. • Experience in shared services is an added advantage. • Past working experience in government ministries and statutory boards is preferred • Experience using Workday is an advantage. • Tech-savvy with good proficiency in Microsoft Office. • Strong aptitude to learn and pick up new skills, highly adaptable. • High level of initiative and mindset of continuous improvement • Meticulous, detail-oriented, and organised. • Independent, resourceful, team player, results driven, and customer focused. • Good interpersonal and communication skills