ICT Executive

Job Title: ICT Executive (Special Education School) ________________________________________ Job Purpose The ICT Executive is responsible for providing comprehensive ICT and Audio-Visual (AV) support to staff and students, ensuring the effective use of technology to enhance teaching, learning, and school operations. The role also involves managing ICT/AV resources and contributing to the development and delivery of ICT-related curriculum, including digital and media literacy. ________________________________________ Key Responsibilities 1. ICT & AV Technical Support • Provide first-line technical support for ICT and AV equipment (e.g., computers, tablets, projectors, interactive panels). • Troubleshoot hardware, software, network, and system issues for staff and students. • Support classroom technology integration, including assistive technology for students with special needs. • Set up and manage AV equipment for school events, meetings, and training sessions. • Liaise with external vendors for maintenance, repairs, and system upgrades. ________________________________________ 2. ICT & AV Resource Management • Procure ICT and AV equipment in accordance with school policies and budget. • Maintain inventory of ICT/AV assets and ensure proper documentation and tracking. • Ensure timely maintenance, servicing, and lifecycle management of equipment. • Monitor software licensing and ensure compliance with relevant regulations. • Recommend and implement new technologies to improve teaching and operational efficiency. ________________________________________ 3. Curriculum Development & Instruction • Support the development of ICT curriculum, including digital literacy, media literacy, and cyber wellness. • Design and adapt ICT learning materials suitable for students with diverse learning needs. • Conduct ICT lessons, workshops, or training sessions for students. • Collaborate with teachers to integrate ICT into classroom teaching and learning. • Promote safe, responsible, and ethical use of technology among students. ________________________________________ 4. Systems & Network Support • Assist in the administration of school ICT systems, including user accounts, email, and learning platforms. • Support basic network infrastructure and connectivity issues (LAN/Wi-Fi). • Ensure data security, backup processes, and adherence to IT policies. ________________________________________ 5. Training & User Support • Provide training and guidance to staff on the use of ICT tools, systems, and educational technology. • Develop user guides and documentation for ICT systems and tools. • Support onboarding of new staff in ICT-related matters. ________________________________________ 6. Compliance & Safety • Ensure ICT practices comply with school policies, PDPA requirements, and MOE guidelines. • Promote cyber safety and digital responsibility within the school community. • Maintain safe handling and usage of ICT/AV equipment. ________________________________________ Requirements Qualifications & Experience • Diploma or Degree in Information Technology, Computer Science, Educational Technology, or related field. • Preferably 3–5 years of relevant ICT support experience (experience in a school environment is an advantage). • Familiarity with AV systems and classroom technology. ________________________________________ Skills & Competencies • Strong troubleshooting and problem-solving skills. • Good knowledge of Windows/Mac systems, common software applications, and basic networking. • Ability to support and adapt technology for students with special educational needs. • Good communication and interpersonal skills to work with staff and students. • Ability to plan, organise, and manage multiple tasks effectively. ________________________________________ Personal Attributes • Patient, empathetic, and supportive when working with students with special needs. • Proactive and resourceful with a hands-on approach. • Strong sense of responsibility and attention to detail. • Team player with a willingness to learn and adapt. ________________________________________ Working Conditions • School-based environment. • May be required to support school events outside regular working hours.