Infrastructure Support Specialist – 1 year contract

Responsibilities: • Administer and maintain Windows Server, Active Directory, and VMware environments. • Support the configuration, maintenance, and troubleshooting of network infrastructure, including routers, switches, firewalls, and LAN environments. • Provide Level 1 and Level 2 support for network connectivity, hardware, software, and performance-related issues. • Perform system monitoring, health checks, backup validation, recovery activities, and issue resolution using infrastructure monitoring tools such as SolarWinds. • Support the installation, maintenance, and troubleshooting of hardware, software, and airport operational systems to ensure service availability and operational stability. • Handle incidents, perform troubleshooting, and support service restoration activities in accordance with established operational procedures. • Coordinate with internal teams, vendors, and stakeholders during maintenance activities, implementations, and incident resolution. • Participate in implementation, testing, maintenance, and operational readiness activities for infrastructure and operational platforms. • Maintain network diagrams, SOPs, technical documentation, operational records, and change records. • Ensure activities are performed in accordance with ITIL service management practices and participate in after-office-hours support when operationally required. Requirements: • Diploma or Degree in Computer Science, Information Technology, or a related discipline. • 3 to 5 years of experience in IT operations, infrastructure support, or systems support environments. • Experience supporting mission-critical or large-scale operational environments is preferred. • Good working knowledge of Windows Server, Active Directory, VMware, and networking technologies. • Understanding of networking concepts including TCP/IP, DNS, DHCP, VLANs, routing, and switching. • Familiarity with firewalls, infrastructure monitoring tools, and ITIL service management practices is advantageous. • Relevant Microsoft, VMware, Cisco, ITIL, or CCNA certifications are advantageous. • Strong troubleshooting, communication, and stakeholder management skills. • Ability to work independently and support multiple infrastructure and operational platforms. Additional Information: • Business hours role with occasional after-office-hours or shift support when operationally required. • Support coverage may include standby, weekends, public holidays, or critical incidents when operationally required. To apply, please visit www.gmprecruit.com and search for Job Reference: 5WR6WV7R To learn more about this opportunity, please contact Yingying at yingying.lai@gmprecruit.com We regret that only shortlisted candidates will be notified. GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793   |   EA Personnel: Lai Yingying   |   Registration No: R1110239