IT Administrator

Key Responsibilities • Maintain and update IT asset inventory records (e.g., laptops, accessories, software licenses) in accordance with WOG asset management guidelines. • Track issuance, transfer, and return of IT equipment for users, ensuring proper documentation and accountability. • Raise, update, and monitor service requests in the ITSM portal for procurement, support, and access requirements. • Coordinate with vendors for quotations, deliveries, and invoice processing. • Maintain documentation of IT policies, user guides, and standard operating procedures (SOPs). • Log and follow up on IT support issues, escalating when necessary. • Support user onboarding and offboarding processes, including account setup and asset handling. • Schedule and coordinate IT-related meetings, briefings, and training sessions. • Prepare and submit monthly IT reports covering asset status, service request metrics, and pending actions. • Handle general administrative tasks such as filing, data entry, and correspondence. Key Requirements • Prior experience in a WOG environment or familiarity with WOG IT processes preferred. • Proficiency in Microsoft Office (Excel, Word, Outlook). • Strong organisational skills and attention to detail. • Effective verbal and written communication skills. • Basic knowledge of IT systems and terminology. • Experience with ITSM tools such as ServiceNow and BMC will be an advantage.